Terms of Service & SMS Program Disclosures
Effective date: August 1, 2026 · OpenHeight LLC, Colorado, USA
SMS Program Disclosures
Program name: OpenHeight Business Messaging
Program description: OpenHeight sends text messages on behalf of participating local service businesses. If you call a participating business and your call is not answered, you may receive a text response about your inquiry. If you contact a participating business or request service, you may receive messages collecting the details of your request (such as a job description, photos, or scheduling preferences), replies from the business, and — after a completed job — a one-time request to leave the business a review.
Message frequency: varies by conversation.
Message and data rates may apply.
Opt out: reply STOP at any time to stop receiving messages. Reply START to resume.
Help: reply HELP, email support@openheight.com, or call (719) 508-7908.
Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information is handled; mobile information is never shared with third parties for marketing purposes.
1. The service
OpenHeight LLC ("OpenHeight," "we," "us") provides a communication service for local service businesses ("Business Subscribers"): missed calls to a subscriber's business line receive a text response, customer requests are collected into the subscriber's inbox, and the subscriber can send review requests by text or email. By creating an account or using the service, you agree to these terms.
2. Accounts and eligibility
Business Subscribers must be legitimate businesses, provide accurate registration information (including legal business name and contact details used for carrier registration), and are responsible for activity under their account and their staff logins.
3. Customer contact information and consent
Business Subscribers may only use OpenHeight to contact people with whom they have a genuine business relationship. By submitting a customer's phone number or email address to the service (including by texting it to your OpenHeight number), you confirm that the customer voluntarily provided that contact information to your business in the course of your business relationship and agreed to be contacted about it. OpenHeight honors opt-out requests immediately and durably; you may not attempt to message a customer who has opted out.
4. Acceptable use
- No marketing blasts, cold outreach, or messaging of purchased contact lists. The service sends individual, transaction-related messages only.
- No unlawful, deceptive, harassing, or abusive content.
- No use that violates telecommunications or consumer-protection law, carrier requirements, or messaging industry guidelines.
- Review requests are sent once per completed job; incentivizing or gating reviews in violation of a review platform's policies is not permitted.
We may suspend or terminate accounts that violate these rules, including to protect message deliverability for other subscribers.
5. Fees and cancellation
The service is billed as a monthly subscription at the price stated at signup. You may cancel at any time, effective at the end of the current billing period. Cancellation on your phone side is one step: remove the conditional call-forwarding code from your line. Your business phone number always remains yours.
6. Service limitations
Message delivery depends on telecommunications carriers and other providers outside our control; carriers are not liable for delayed or undelivered messages, and we cannot guarantee delivery, delivery time, or that every missed call results in a captured lead. The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, OpenHeight's total liability arising from the service is limited to the fees paid in the three months before the claim arose.
7. Data
Conversation data belongs to the Business Subscriber whose customers it concerns, and is handled as described in the Privacy Policy. On account closure we will delete or return subscriber data, retaining only records we must keep for legal and compliance purposes (including opt-out records, which are retained so they continue to be honored).
8. Governing law
These terms are governed by the laws of the State of Colorado, USA.
9. Changes
We may update these terms by posting the revised version on this page with an updated effective date. Continued use of the service after changes take effect constitutes acceptance.
Contact
OpenHeight LLC · Colorado, USA
support@openheight.com ·
(719) 508-7908