Privacy Policy
Effective date: August 1, 2026 · OpenHeight LLC, Colorado, USA
This Privacy Policy describes how OpenHeight LLC ("OpenHeight," "we," "us") collects, uses, and protects information in connection with the OpenHeight service — which answers unanswered phone calls on behalf of the local service businesses that subscribe to it ("Business Subscribers") using an automated assistant, and sends related text messages (SMS/MMS). It also covers information submitted through this website, openheight.com.
Who we process information for
OpenHeight provides communication tools to Business Subscribers. When you call, text, or submit a request to a business that uses OpenHeight, we process your information on that business's behalf so the business can respond to you. Your relationship is with the business you contacted; OpenHeight is the service provider that makes the conversation work.
Information we collect
From consumers who contact a Business Subscriber
- Phone number and call metadata (caller ID, time of call, and whether the call was answered), when you call a business's number.
- What you tell the automated assistant on a call — conversations with the assistant are transcribed to text to create the business's summary and call record. Audio is processed in real time by our voice and speech providers to produce the transcript; OpenHeight does not retain assistant-call audio after processing. Voicemail messages you choose to leave are recorded, as voicemail ordinarily is, and retained under our retention practices.
- The content of text messages and photos you choose to send, including job descriptions and how urgent the work is.
- Name, service address, and callback number, if you choose to provide them to the assistant or in a message.
- Your recorded agreement to receive texts, including the disclosure wording and time it was given, and opt-out and opt-in events (for example, replying STOP or START).
From Business Subscribers and their staff
- Account information: name, email address, business name, business phone numbers, and the owner's mobile number where call summaries are delivered.
- Business registration details required by mobile carriers before a business may send text messages, such as legal business name, EIN or tax ID, business address, and website.
- Business configuration the assistant uses to answer calls — hours, services, and service area, including information the business asks us to read from its own public website — plus numbers the business designates as personal contacts and plan settings.
How we use information
- To answer a call to a Business Subscriber that would otherwise go unanswered, collect the details of your request, and deliver the summary and transcript to the business.
- To text you when you agreed to it during your call — so you can send photos of the job — and to deliver messages between you and the business in that thread.
- To honor opt-outs, maintain consent records (including your spoken requests on the transcript), and comply with telecommunications and consumer-protection law.
- To operate, secure, and improve the service.
Text messaging and information sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with, sold to, or transferred to any third party for any purpose, excluding vendors and service providers acting on OpenHeight's behalf solely to deliver the service (for example, our telecommunications carrier). All other use-case categories exclude text messaging originator opt-in data and consent.
We share information only:
- With the Business Subscriber you contacted, so they can respond to your request — this is the purpose of the service.
- With service providers that operate the platform under contract (telecommunications carrier, cloud hosting, and email delivery providers), solely to provide the service.
- With our telecommunications provider and the industry campaign registry, to register a Business Subscriber's own business for text messaging as US carriers require. This uses the business registration details above; it never includes consumer message content or mobile opt-in data.
- When required by law, legal process, or to protect the rights and safety of users and the public.
We do not sell personal information, and we do not use personal information for third-party targeted advertising.
Opting out
Message frequency varies by conversation, and message and data rates may apply. Reply STOP to any text message to immediately stop receiving texts from that business through OpenHeight. Reply START to resume. Reply HELP or contact support@openheight.com for assistance. Opt-outs are recorded durably and honored even if your request or job record is later deleted. Emails sent through the service include an unsubscribe method.
Data retention
We keep information only as long as it is useful for the purpose it was collected:
- Call transcripts, summaries, text messages, and photos: retained for 24 months while the Business Subscriber's account is active.
- Voicemail recordings: retained for 90 days.
- Closed accounts: the above are deleted within 30 days of account closure.
- Backups: residual copies are purged on a rolling cycle within 90 days.
- Consent and opt-out records: retained for as long as we operate the service, so an opt-out continues to be honored even after other records are deleted, and as required for legal and compliance purposes.
A Business Subscriber may request earlier deletion of their records, subject to the consent and opt-out records above.
Artificial intelligence
The automated assistant uses third-party voice and language model providers under contracts that prohibit them from using your conversations to train their general-purpose models. We use conversation content to operate the service — producing summaries and records for the business you contacted — and we use aggregate, de-identified information such as error rates and call volumes to diagnose problems and improve reliability. We do not use your conversations to build advertising profiles. OpenHeight itself does not use conversation content to train or fine-tune AI models, and we do not create voiceprints, biometric identifiers, or any technology that recognizes callers by their voice.
Security
Information is stored with access controls that isolate each business's data, and is accessible only to the business you contacted and to OpenHeight personnel who need it to operate the service. Data is encrypted in transit between OpenHeight's systems and its service providers where supported; note that ordinary SMS and MMS messages travel over carrier networks and are not end-to-end encrypted.
Your rights
Depending on your state of residence (including rights under the Colorado Privacy Act), you may have the right to access, correct, or delete personal information. Contact support@openheight.com and we will respond, coordinating with the relevant Business Subscriber where they control the data.
Children
The service is intended for use by businesses and their adult customers and is not directed to children under 13.
Changes
We will post any changes to this policy on this page with an updated effective date.
Contact
OpenHeight LLC · Colorado, USA
support@openheight.com ·
(720) 953-3533